Some orders can take 10-14 working days to prepare. If you require an item which is out of stock please contact us for assistance.

Delivery Information


Delivery

- Please allow a minimum of 5-7 working days handling time on all orders.
- During the peak season - April to September, orders can take up to 21 working days to be delivered.
- Items that require specific embroidery or customer requested alterations may take longer.
- Items from our Something Special range can take up to 28 days for delivery.
- All orders are dispatched as promptly as possible.
- All deliveries are subject to stock availability and authorisation of your payment.
- All purchased items will be delivered to the billing address only or your school if the facility has been setup.
- We will only ship goods within the UK.
- On the rare occasion, you may receive separate packages, which arrive on different days.
- We will often send goods that are in stock straight away and send the outstanding goods as soon as we receive them from our suppliers.
- We will endeavour to send you an email when your goods are dispatched.

Click & Collect (East Tilbury location only)

-Standard charge for this option is  £1.49.
-Our meeting point is outside the main reception of Thames Enterprise Centre, Building 13, Princess Margaret Road, East Tilbury, RM18 8RH. If you are unsure of the location then please opt for Royal Mail Tracked24 or Royal Mail Tracked48.
- Once your order is ready you will be sent an email confirming your slot for collection (allocated times will be between 1pm-2pm). We are unable to wait if you are running late.
-Collection day will always fall on the following Friday from when your order was placed. For example, If you place your order on Thursday 11th March, your order should be ready for collection on Friday 19th March (subject to stock availability). Please wait for our confirmation email. 
-The collection day and slot can not be changed. If you are unable to attend your slot, we will upgrade your order to Royal Mail Tracked48. If the upgrade payment is not cleared within 48hrs we will cancel your order and provide you with a Digital Voucher to the value of the order minus the Shipping costs. 

 

Royal Mail Tracked 24 Service

- Standard charge for this option is - £5.49.
- Orders are despatched within 24-48hrs (subject to stock availability).
- Tracked 24 service takes 1 working day for delivery (including Saturdays).
- Orders placed before 12pm can be despatched the same day for next working day delivery (subject to stock availability).
- We cannot accept instructions to leave packages without signatures. 


Royal Mail Tracked 48 Service


- Most UK orders are sent by Royal Mail Tracked 48 Service.
- Standard charge for this option is - £4.49.
- Orders are despatched within 24-48hrs (subject to stock availability).
- Tracked 48 service takes 2 working days for delivery (including Saturdays).
- We cannot accept instructions to leave packages without signatures. 


Fast Shipping Option - Same/Next day delivery

- We can offer a same day or next day delivery service for £8.50. 
- Subject to availability of stock.
- Please call us on 07925 47 6600 before placing your order to ensure the items are in stock and available for immediate despatch.


Local Collection From School

- You may collect your order from one of the schools below as long as your child attends that school.

Schools currently covered under this free service are:

  • Gateway Primary Free School - Only parents of Gateway Primary Free School can select this option. Parents must social distance and wear a face covering.
  • Woodside Academy - Only  parents of Woodside Academy can select this option- Parents must provide child's name and class for the parcel to be passed on to the child to take home appropriately. Parents are NOT allowed to collect orders from the office. 

Temporarily unavailable at the following schools:

  • Bulphan Academy
  • Herringham Primary Academy
  • Orsett C of E Primary School
  • St Clere's School
  • Thameside Primary School

- The 'Local School Collection' delivery option is free of charge and available during term time only. 

- Please allow a minimum of 5 working days handling time. Items that require embroidery may sometimes take longer. 

-Orders for Local School Collection are dropped off to the school the following Tuesday (subject to stock availability), they are then quarantined for 48 hours and ready for collection on Fridays only.  
- During the peak season - April to September, orders can take up to 21 working days to be delivered.


Delivery Address

Please ensure the delivery details are correct as we can not cover the cost of re-sending orders that have been placed with an incorrect name, address or post code.

- All purchased items must be delivered to the billing address only.
- In the unlikely event that you receive the wrong order, please contact us as soon as possible so we can arrange for the item(s) to be collected and the correct one(s) to be dispatched to you.
- If you have any questions about the delivery of your order, please call us on 07925 47 6600. We are available Monday to Saturday 9.00am to 5.00pm (excluding all Bank & Public Holidays).