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Refunds & Returns



NO QUIBBLE GUARANTEE

We offer a no quibble return and exchange guarantee as we understand that sometimes when you order items online, they might not fit right. We are confident that you will get what you want first time around, but if you don't, you can return it within 14 working days from receipt of the item - no questions asked. We will happily exchange the item for the correct item, or issue you a full refund*. 


ONLINE ORDERS
  • Items must be returned within 14 days of receipt.
  • Prior to returning the item you must contact us to obtain a returns number. This can be done by either telephone or by emailing us.
  • Items must be unworn and unwashed.
  • Items must have all tags attached.
  • Beauty products and accessories cannot be returned
  • This does not apply to products specially ordered, embroidered or altered, unless there is a fault with the embroidery or the alteration undertaken.
  • Print, complete and return the RMA form along with the items.

DOOR-STEP EXCHANGES
    • We offer a fantastic door-step exchange service, so if you order the wrong size, you don't have to worry - we will come to you and exchange it for you. **
    • Please email us with your name, order number, and the items you wish to exchange. We normally reply to exchange requests within 24 hours of receiving them.
    • You can also call us on 07925 47 6600 for any clarification on sizes and stock availability.

     

    RETURNS BY POST
    • Items must be received within 5 working days of the returns number being issued, otherwise the returns request will be cancelled.
    • Remember to print, complete and return the RMA form along with the items.

    REFUND OF DELIVERY CHARGES
    • In general, delivery charges will not be refunded if you request a return or a refund of an item.
    • We will only refund the cost of shipping in the event that we have made an error or the item has been received damaged or spoiled.
    • If you have had other items delivered on the same order and keep those items, then the delivery charge will not be refunded.


    NOTES 

    Please note, you will need to send the items back to us in the condition you received them. Items have to be unused, packaged in their original packaging with the labels included.

    ** First door-step exchange is free. Only one free exchange is permitted per order. (This can be one item or multiple items). Thereafter, any further exchanges are subject to a £2.99 delivery charge.