FREE local delivery on all orders over £50! Please check our Delivery Information page for details!

Delivery Information

Delivery

- Please allow a minimum of 3-5 working days handling time on all orders.
- During the peak season - May to September, orders can take up to 21 working days to be delivered.
- Items that require specific embroidery or customer requested alterations may take longer.
- Items from our Something Special range can take up to 28 days for delivery.
- All orders are dispatched as promptly as possible.
- All deliveries are subject to stock availability and authorisation of your payment.
- All purchased items will be delivered to the billing address only or your school if the facility has been setup.
- We will only ship goods within the UK.
- On the rare occasion, you may receive separate packages, which arrive on different days.
- We will often send goods that are in stock straight away and send the outstanding goods as soon as we receive them from our suppliers.
- We will endeavour to send you an email when your goods are dispatched.

- We now offer free delivery to any customers within 10 miles of Grays postcode RM16 4UY, on any orders over £50. We use Google maps to calculate the distance.

Local Economy Delivery

- We have introduced the Local Economy Delivery option to offer our customers a cost-effective delivery option for orders that do not qualify for free delivery.
- Local Economy Delivery Charge - £2.99 within 10 miles of Grays postcode RM16 4UY.
- We cannot accept instructions to leave packages without signatures.
- On the rear occasion, you may receive your goods in several packages, which arrive on different days.
- If you have chosen to pay cash on delivery (COD), then please ensure you have the correct money as we may not always be able to offer change.


Standard Delivery Cost

- Most UK orders are sent by Royal Mail Tracked Service.
- Standard Delivery Charge - £5.50 
- FREE Nationwide Delivery for Orders over £75.00
- We cannot accept instructions to leave packages without signatures.
- On the rear occasion, you may receive your goods in several packages, which arrive on different days. 
- If you have chosen to pay cash on delivery (COD), then please ensure you have the correct money as we may not always be able to offer change.

Fast Shipping Option

- We can offer a 1-2 working day local delivery service for £8.50. 
- Subject to availability of stock.
- Please call us on 07925 47 6600 before placing your order to ensure the items are in stock.


Local Collection From School

- You may collect your order from one of the schools below as long as you select the 'Local School Collection' option on the delivery page.
- Minimum order value is £2.49.
- Schools currently covered under this free collection option are:

  • Thameside Primary School
  • Woodside Academy

- Orders can be collected from the school office using your order number and surname as a reference.

- Please allow a minimum of 3-5 working days handling time. Items that require embroidery may sometimes take longer.
- During the peak season - May to September, orders can take up to 21 working days to be delivered.


Delivery Address

- All purchased items must be delivered to the billing address only.
- In the unlikely event that you receive the wrong order, please contact us as soon as possible so we can arrange for the item(s) to be collected and the correct one(s) to be dispatched to you.
- If you have any questions about the delivery of your order, please call us on 07925 47 6600. We are available Monday to Saturday 9.00am to 5.00pm (excluding all Bank & Public Holidays).